My partner and I were going to Spain and as we had a rainy day where climbing was not quite an option, we opted to purchase a via ferrata set each and attempt one where we were climbing.
We reserved both sets online 2 days before and collected the evening before we set off. I was admittedly in a rush to get home upon collection so I hadn't checked the conditions of the set. When I got home, I opened the set up to realise that it has been opened before. Since it still looked new I disregarded it as we didn't have any more time and Decathlon didn't have any more in stock.
So we went on to Spain the next day and on the 3rd day, we went on our via ferrata adventure. On the route, we realised that one of the auto locking gates would only snap shut when we let go of it with inertia (we hadn't realised previously since that was what we usually do to close it) but it meant it this safety kit was actually dangerous.
We recalled the previous review that we had seen here, I realised that Decathlon had probably refunded the previous reviewer and sold this defective unit to me. Of course, this as much is a speculation, but we are still very unhappy about being sold an opened and defective unit.
This is obviously very irresponsible and a company of this scale should have handled the return properly especially for a personal safety equipment. We will definitely be speaking to Elderid about this.
On the other hand, I was quite happy about the 'good' unit that we had, and it's a great lightweight via ferrata set, which I had enjoyed using on my first via ferrata expedition. It's a good choice especially for the price point.
Thank you for your feedback on the Edelrid Via Ferrata set and I apologise for the delayed response. I have passed your comments on to the product manager to ensure it is looked into. Should you still own the set, please drop back into the store and we shall find a suitable solution for you. Regarding the handling of defective goods; upon return we either dispose of or return back to the brand for further inspection. In both cases, the items are never returned back into stock for sale. Thanks again for getting in touch. Chris Allen UK Market Manager DECATHLON
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